Practice Apology & Rebuilding Trust in Chinese
After a delivery failure, you need to rebuild trust with a long-term client. Acknowledge the damage, show commitment, and offer compensation.
What You’ll Practice
- Acknowledge the damage
- Show commitment
- Offer compensation
Cultural Notes
In Chinese business culture, relationship building comes before deal making. Use polite forms like “您”, soften requests with “请问” and “麻烦您”, and acknowledge the other side’s position before pushing your own. A little patience with the process is expected and respected.
Key Vocabulary and Phrases
延期
yánqī
delay / postponement
诚意
chéngyì
sincerity
承诺
chéngnuò
commitment / to promise
违约责任
wéiyuē zérèn
liability for breach
赠送
zèngsòng
to give as a gift
弥补
míbǔ
to make up for
Open the full vocabulary page →
Try This Scenario
Start the role-play conversation now. The AI partner responds to what you type, and you get a scored report when you finish.
Start the conversation →