Practice Handling a Complaint in Chinese
A client received damaged goods and is upset. Listen, apologize sincerely, and propose a concrete solution.
What You’ll Practice
- Listen and acknowledge the problem
- Apologize sincerely
- Propose a solution
Cultural Notes
In Chinese business culture, relationship building comes before deal making. Use polite forms like “您”, soften requests with “请问” and “麻烦您”, and acknowledge the other side’s position before pushing your own. A little patience with the process is expected and respected.
Key Vocabulary and Phrases
破损
pòsǔn
damaged
抱歉
bàoqiàn
sorry / apologetic
赔偿
péicháng
compensation
补发
bǔfā
to reship
物流
wùliú
logistics
交代
jiāodài
to give an explanation / account
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